Shipping policy

Shipping Policy for Whitehorse Flowers:

Thank you for choosing Whitehorse Flowers! Our Shipping Policy outlines the details of our shipping process to ensure a smooth and delightful experience for our customers.

  1. Shipping Methods:

    • We offer standard and expedited shipping options. The availability of these options may vary based on your location.

  2. Shipping Costs:

    • Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. The total shipping cost will be displayed during the checkout process.

  3. Order Processing Time:

    • Orders are typically processed within [X] business days after payment is received, excluding weekends and holidays. Custom or personalized items may require additional processing time.

  4. Shipping Timeframes:

    • The estimated delivery time depends on the shipping method selected during checkout and your location.
    • Standard shipping: 0 to 1 business days
    • Expedited shipping: 0 to 1business days

  5. Order Tracking:

    • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment through our website or the carrier's tracking system.

  6. Shipping Restrictions:

    • We currently ship to [list of countries or regions]. If your location is not listed, please contact our customer service for assistance.

  7. Shipping Address Accuracy:

    • Please ensure that your shipping address is accurate and complete to avoid delivery delays. We are not responsible for packages delivered to incorrect addresses provided by the customer.

  8. Delivery Attempts:

    • The carrier will make multiple attempts to deliver your package. If unsuccessful, they may leave a notice for you to reschedule delivery or pick up the package from a local facility.

  9. Shipping Delays:

    • Whitehorse Flowers is not responsible for delays caused by unforeseen circumstances, such as weather, natural disasters, or carrier issues. We will, however, do our best to assist you in resolving any shipping problems.

  10. International Shipping:

    • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

  11. Damaged or Lost Items:

    • If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.

  12. Contact Information:

    • For any questions or concerns regarding our Shipping Policy, please contact our customer service team at 03 9888 5953.

By placing an order with Whitehorse Flowers, you agree to comply with the terms outlined in this Shipping Policy. It is recommended that you review this policy periodically for any updates or changes.